It used to take days, or even months for customer feedback to make an impact on company decisions. Now, it can happen within minutes. What does this mean for your business?
In catering to a generation looking for experiences over more tangible purchases, offering consumers something that’s lived rather than bought is the first step in getting those feet in the door.
This free online business workshop will help you conduct a self-assessment to determine if you are meeting your customers' needs, understand different approaches your company can u Read more
Learn why customer experience is crucial for small business growth and the steps needed to deliver a top-notch experience for your customers.
Learn how to eliminate the “one big client” risk, without spending all of your time on business development.
This session will teach you how to manage customer complaints, including why and where your customers complain, how to turn customer service into a marketing advantage, and more. Read more
The interaction between customer and salesperson would be dramatically improved if the salesperson wore a NAMETAG. The nametag enables the customer to quickly establish a more meaningful, positive and personal relationship with the service person that can only lead to better things for both parties.