A customer touchpoint is defined as any way that you “touch” a customer or potential customer during the entire relationship lifecycle with your business. While this may seem like just another term for internal customer service processes, it is actually much more.
The cloud is not only helping businesses get work done, but also creating work opportunities.
Creating a “call to action” is key to driving sales for a small business. Technology can help drive your business’s sales by making it easier for customers to take action. Read more
How can you help ensure your employees stay put when the economic tide rises and jobs become easier to find? Here are three tips.