What do Your Customers Care About Most
What are the top things that consumers value most in a brand? A recent survey by Spong asked customers to name the three things they care about the most. Here's what they said: Read more
5 Ways Customer Experience Can Increase (or Decrease) Your Revenue, Client Retention and Overall Brand Image
In this webinar, learn how to create a positive customer experience which is essential to long term success. Read more
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Reaching Out: How the Information Age has Changed Customer Relations
It used to take days, or even months for customer feedback to make an impact on company decisions. Now, it can happen within minutes. What does this mean for your business?
Get the Message? Your Customers Might Not
Would you buy your goods from a sloppily-built building with neon advertisements slapped haphazardly over its front? Probably not — so why would you expect your customers to do the same with your social properties?
In the Digital Age, Experiences Count More Than Ever
In catering to a generation looking for experiences over more tangible purchases, offering consumers something that’s lived rather than bought is the first step in getting those feet in the door.
How Small Businesses Can Capitalize On Tomorrow’s Mobile Innovations
Disruptive technologies are emerging; business owners will need to change their practices to keep up with these emerging trends or risk getting left behind.
Maintaining an Agile Company: Tips to Respond to Changing Markets and Changing Customers
This free online business workshop will help you conduct a self-assessment to determine if you are meeting your customers' needs, understand different approaches your company can u Read more
Targeting Your Market
This free online business workshop will help you identify your company's target market by demographic, psychographic, behavioristic profiles as well as addressing other market segm Read more
Estrategias de Personlizacion Para Atraer y Retener Clientes
8 Options When Your Clients Refuse to Pay You
A client hasn't paid an outstanding invoice, even after you've sent reminder after reminder. What can you do? Here are 8 options when clients refuse to pay you.
How to Get Your Freelance Business Taken Seriously
Some prospective customers have had negative experiences with independent contractors. Here are 5 tips for turning wary prospects into long-time customers.
The Culture Imperative- Drive Growth with Customer Obsession
During this webinar sponsored by Chase for Business, you will learn how to deliver a differentiated consumer experience to drive business growth and more. Read more
Small Business Customer Experience: How to Get It Right
Learn why customer experience is crucial for small business growth and the steps needed to deliver a top-notch experience for your customers.